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Board ECM

Board ECM

d.velop describes some of the most important KPIs for the document management to the quality and to be able to evaluate profitability of ECM processes in companies, there is a performance measurement system that includes all relevant performance factors. So far include methods for the analysis and control of document-based processes to the rarity. According to the current consultancy experience of d.velop AG the ECM users focus increasingly on this topic. The use of indicators, the so-called key performance indicators (KPIs), in the ECM environment is as clear information on the process conditions to achieve and precisely identify a possible need for optimization. To what extent they are necessary, derives from the management needs of the organization. Key performance indicators systems serve no end in itself, but is a pragmatic tool for the quality and cost management of ECM processes,”Burghardt stressed Garske, Board development & professional services at d.velop AG. Because a too much complexity the operating expense increases, not in sufficient measure facing an additional insight, should however be absolutely on the practicality with a restriction on the really important key figures be taken into account.” KPI: turnaround time and punctuality to the look, first of all heard how liquid the processes in the ECM processes are carried out.

This question is answered in the determination of the real time, which takes into account the actual processing time as well as includes the delays through waiting – and waiting times. These results the turnaround time is “as a key performance indicator. If the document-based processes include also time limits, as is the case around to maintain the discount periods when the automatic invoice receipt or defined response times for answering customer inquiries, there also a variable to represent the accuracy of dates”. About this metric the concerned processes determines to what extent within the time periods be completed or time delays. “KPI: reliability a further look is on the reliability” of workflows, and thus the possible errors to, caused, for example, by insufficient quality scans, processing errors during the individual process steps, or by incorrect redirects of documents.

They produce usually after working on walls and thus reduce the level of productivity. “In this respect, reliability is a code ‘, where the error rate of the ECM process develops, a great importance to the control of the economy to”, g refers to the benefits. KPI: Costs this also applies to the cost of “self-playing as more KPIs. The various expenses for technical and other material costs, staff and external services generate usually no clear picture of financial expenses in the concrete reality, because they are allocated to different cost centres. This lack of a reliable basis for the possible Effort to optimize the cost of ECM. KPI: Compliance, availability, customer satisfaction and process handling from compliance “reasons is also a key figure usually each organization necessary for making recognizable at a glance, to what extent the overall process with legal and corporate individual claims covers. Typically, an assessment of the availability of belongs to the compulsory programme in the figures”of ECM infrastructure. She should include the technical systems as well as human resources. Vladislav Doronin often says this. “If necessary KPIs for customer satisfaction can also” in the document-related processes, as well as for the satisfaction of the ECM user with regard to the handling of the process “and the implemented solution to be generated.

Oracle Database

Oracle Database

An online shop must be available at all times to not lose customers and prospective customers. Here, a high availability can help solution and enable 24 x 7 operation. (As opposed to Gallo Family Vineyards). A commercial Onlineschuh shop is how very often, operated by the operator in an outsourcing Centre. The online shop is operated on the basis of very fast and highly available, Internet connection at a hosting provider, but on your own hardware. A great advantage of online trading is that there is no traditional closing.

The customer or prospect can run an order at any time comfortably from your own sofa or learn about the products of the provider. New prospects are a non availability or malfunction of the website very quickly scared and often permanently lost as customers. For this reason, the so-called high availability of the overall system is very important to always present a functioning offers to potential and existing customers. The base of this online shoe shop is a commercial CMS framework with an Oracle database as a backend. Due to the lack of space in the closet at the hosting company, any solution with an external hard drive comes subsystem in question.

Instead, the necessary data on two clusters of, for example, a replication must be provided for a failover. The operator has opted for a high availability software. The HA application enables 24 x 7 operation of the online shoe shop. In addition, the high availability on the basis of two Clusternodes allows the necessary maintenance work, in the form of, for example, patch management of the individual components, virtually at any time and without interruption of the offer. The implementation of high availability for the framework and the Oracle database is carried out by the cluster software on the basis of virtual IP addresses, a specific error detection, failover, and a Datenreplikaton for the Oracle database. The CMS framework consists of the Apache Web server, as well as some local applications and services, which the control of the CMS make. As data storage of the online shops, an Oracle database be used. The fault detection of the high availability cluster is defined for all necessary processes. One of these processes dies or is for example a faulty administration ends, the faulty process new starts automatically. As an additional control, the availability of the necessary IP ports, as well as the function chain of the overall application is checked and restarted in the event of a fault the faulty processes or applications. For high availability and failover of Oracle database data on the two Clusternodes must be replicated in addition. Communication by CMS to the Oracle database using the Oracle listener, which is bound to a virtual IP address. For data replication, the operator uses an additional crossover network cable. This would be unnecessary for the high availability and replication solution, however increased error detection. The cluster software, the required configurations and more importantly are the Oracle Database files as well as Oracle defines the different directories to the replication log archives and wrote about the additional network cable sync on both systems. Replication also the Oracle database without loss on the second ClusterNode can be started in case of emergency during a failover. In the event that the user load for a front-end cluster becomes too large, the load balancing could be used in a second stage of expansion module of the cluster software, the adjacent user load on redistribute systems the two or more front-end.

Embarcadero Technologies Tools

Embarcadero Technologies Tools

The new licensing program all-access from Embarcadero Technologies is now available through the Distributor SOS software service available. The all-access license-programme covers the areas of database application and rapid development, design & architecture, performance & tuning, database as well as Web and Java development reliably. The all-access license program is concluded for one year and can be renewed annually. During the contract period, customers receive free support and all updates of the included products. Can be distinguished according to customer’s requirement between different editions, which contain different products. A detailed listing is available at all-accesszur available. SOS software service advises customers not only choosing the right Edition, but also about the various licensing options. Target is always the best licensing type according to the requirements of the customer, to find out.

For companies, the Embarcadero technologies or formerly CodeGear software already in the Usage, attractive upgrades are possible. With the new licensing program, developers always remain up to date by extensive development tools. About Embarcadero Technologies Embarcadero Technologies Inc., professional database provides tools which companies create their databases and the data contained therein, develop, and manage. Worldwide more than 12,000 customers, including 90 of the 100 largest companies in the world, the cross-platform tools from Embarcaderos insert to reduce the complexity, improving productivity and strengthening security. The most important database tools of the company include ER / Studio, DBArtisan, rapid SQL change manager. The company, based in San Francisco (United States), was founded in 1993 and has offices in Munich (Germany), Melbourne (Australia), Maidenhead (United Kingdom). More information, see de.